Refund Policy
Last updated: September 22, 2026
We want you to pay because LeadFlow helps your office, not because you forgot to cancel.
1. Money-back guarantee
If you're not satisfied, ask for a refund of any payment within 30 days of its date, and we refund it in full, no questions asked.
2. How to ask
Write to [email protected] from the office owner's email, or ask Paddle directly from the link on your invoice. Paddle refunds to the same payment method; how long it takes to arrive depends on your bank.
3. After the period
Paid periods are not refunded after the period ends, but you can cancel at any time: it stops the next renewal, and the account stays complete until the end of the period.
4. The free trial
The trial is free and needs no card, so there is nothing to refund for it.
5. After a refund
The account returns to its post-trial state: frozen to reading and export, with its data kept.